# 7.1 - Common Issues

#### **Login Problems**

* Ensure your network connection is active.
* Verify that your AD credentials are correct.
* If you forgot your password, follow your IT department’s password reset procedure.

#### **App Not Loading or Crashing**

* Refresh the browser or restart the app.
* Clear your browser cache if using a web version.
* Check if your network is stable.

#### **Data Not Syncing**

* Ensure you have a strong internet connection.
* Try logging out and back in.
* If the issue persists, report it through in-app support.
