7.1 - Common Issues

Login Problems

  • Ensure your network connection is active.

  • Verify that your AD credentials are correct.

  • If you forgot your password, follow your IT department’s password reset procedure.

App Not Loading or Crashing

  • Refresh the browser or restart the app.

  • Clear your browser cache if using a web version.

  • Check if your network is stable.

Data Not Syncing

  • Ensure you have a strong internet connection.

  • Try logging out and back in.

  • If the issue persists, report it through in-app support.

Last updated