7.2 - Getting More Help

Getting Support for PlantQuest

If you encounter any issues while using PlantQuest, there are multiple ways to get support:

1. In-App Support

• The fastest way to get help is through the in-app support feature.

• Locate the support button in the bottom left corner of the PlantQuest interface.

• Submit a ticket directly to the support team.

2. Email Support

• If you prefer email, you can reach out to [email protected] for any PlantQuest-related queries.

• Be sure to include detailed information about your issue (see tips below).

3. IT Department Support

• If your issue is related to network access or Active Directory (AD) credentials, contact your IT department instead.

• PlantQuest support cannot resolve network or login credential issues.

Tips for Faster Support Resolution

• Provide detailed descriptions of the issue.

• Include screenshots, videos, and error messages if possible.

• Mention steps you’ve already taken to troubleshoot the issue.

• Note any patterns (e.g., "this happens at login" or "only when I use feature X").

For any further assistance, use the support options listed above. The more details you provide, the faster your issue can be resolved!